TUVOI Software

Tuvoi ensures that you will not need a server, server room, or anything hardwired. No phone system, separate software to record calls, costly on site maintenance or software installation. With Tuvoi all you need is a computer and a headset. From loading the accounts to distributing the placement, to calling the debtors to entering payments, all the way to processing checks and credit cards to calculating and paying bonuses, Tuvoi does it all for you. It is truly a one stop shop. Permissions and controls give management the power to determine who can access certain accounts and features of the system.  New business can be assigned to collectors based on your criteria. Payments and posting are easily accomplished with a minimum of operator intervention. collectors and managers alike can access their queue and collect while on the collection floor or remotely.

Designed to eliminate confusing and time-consuming procedures, Tuvoi streamlines the process of importing and exporting data to and from vendors by making it quick and simple to use.

Once this feature has been turned on, Tuvoi automatically records every collection call but then files those recordings in a tab in that very account which can be played or downloaded at any time.

At Tuvoi, we understand that your business is unique and you may need certain things customized to reflect that. Our team is ready to help you obtain whatever features you may need up and running quickly and reasonably.

Our support team understands that lost production is lost money. That's why our support team is committed to fixing any problem and answering any questions immediately thus ensuring you have the best user experience along with the greatest possible results.

A complete Voice over IP phone system is at your fingertips once you log in. The multifunctional switchboard allows the user to answer inbound calls and provides account recognition by bringing up the exact account that the call in number is on. By utilizing the switchboard, the user can check voicemails, see calling history transfer calls, monitor calls, join calls, whisper on calls, go on “do not disturb” and much more. Additionally, within each account the user can make a call or end a call with 1 click.

TUVOI will integrate with your website or create a website for your company.

A complete Voice over IP phone system is at your fingertips once you log in. Starting with a multi-functional switchboard which allows the user to answer inbound calls and provides account recognition by bringing up the exact account that the call-in number is on. From the switchboard, the user can check voicemails, see calling history transfer calls, monitor calls, join calls, whisper on calls, go on “do not disturb” and much more. Additionally, within each account the user can make a call or end a call with 1 click.

Tuvoi can create a  campaign based on criteria that you choose. It can then send out customized  voice messages at a rate which you specify. By having the ability to speed up or slow down the messages, you adjust the volume of messages controlling the return call based on available manpower. When the messages come in, management can delegate who sees and answers them.

Tuvoi can create a SMS campaign based on criteria that you choose. It can then send out text messages at a rate which you specify. By having the ability to speed up or slow down the messages going out, you adjust the volume of calls and return texts coming in based on available manpower.  If return messages come in, management can delegate

who sees and answers them.

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SMS Business Text Messaging Collections

Once this feature has been turned on, Tuvoi automatically records every collection call but then files those recordings in a tab in that very account which can be played  or downloaded at any time.

When new accounts are input, Tuvoi automatically checks to see if a debtor has another account. If they do, that account is attached to the existing account and is accessible to the collector from a drop-down box. This ensures that you never lose track of how much the debtor owes at any given time.

Tuvoi converts Voice messages automatically to text. 

Within each account exists the ability to send a text message to any phone number listed on the account. You have the option of providing each collector a menu of pre-written compliant text messages which they can choose from and send it with a few clicks.

Why choose from a menu of programmed reports when you can generate reports that you design? With Tuvoi you get the Galaxy Report Generator that allows you to decide what kind of data you want in a report by drawing on virtually any field in the system. This powerful but user-friendly report module is the perfect tool to organize your data and build robust analytics.

Every user has their own dashboard on which they will be able to see messages and reminders sent by themselves or other users. Additionally, the dashboard will show reminders for a given account for a particular date and time and will be automatically generated by the system that scheduled payments which were not processed. The layout is customizable for each group of users. For example, collectors can see real time bonus information and real time activities for their group, while clerical groups can have posting information and collection managers can have a “jump to” feature that lets them go to the exact account a collector is on now.  Many other items can be added to the dashboard to successfully streamline collections.

While using Tuvoi, you will be able to monitor anyone real-time as well as enter the call as a third person or enter the call so that only the collector can hear you, but the debtor cannot. Additionally, every recording is kept and stored in a tab in each account making compliance audits easy and 100% accurate. If you believe that there might be a problem with a collector talking to a debtor, the account can be reassigned with a few keystrokes and the collector can be locked out of the account. The system gives the manager complete control whether he is on site or working remotely.