Improve Recovery
Easily identify the most collectable accounts in your database so that collection resources are put to maximal use. Tuvoi is designed to make collectors and managers alike more productive thereby continually maximizing your profits.
Knowledge Is Power
Tuvoi puts all the activity about your collection floor at your fingertips. With just a quick glance you can know how productive each collection team is as well as each collector in that group. The summary data is displayed on your dashboard which shows the number of accounts worked, calls made and money recovered in real time. When management needs to make tweaks to production throughout the day, real time data is your best friend.
Get the Phones Ringing
How much of your collector’s day is spent trying to get someone on the phone? Tuvoi has the solution. Just like a dialer generates automated calling, our Prodigy Auto Texter generates text messages on any group of accounts you specify. If management authorizes it, a manual text message can be sent to any number on the account by a collector chosen from a menu of prewritten compliant texts.
Keep Collectors Enthusiastic
Every collector loves that monthly bonus check but often forgets that it is made day by day, hour by hour, call by call. With Tuvoi, we keep that information central and in the forefront of the collector’s mind. Every collector will know in real time where his or her bonus is at any given time of the month.
Pinpoint Collectable Accounts
Tuvoi puts the most flexible and advanced search engine in your hands allowing searches by virtually any field or combination of fields. Accounts that have promises without follow ups and requests by the debtor to call back at a particular date and time that did not receive a call back as well as the multitude of lost and stray accounts that should have paid but haven't are put in the foreground for immediate follow up. You are sure to see an instant uptick in revenue as soon as you start using a system designed with your profit in mind.
Easily ID Consumers with Multiple Accouts
Paying consumers are the heart and soul of every successful collection company. Tuvoi’s automatic account grouping shows you any other accounts that a paying consumer has. These additional accounts are grouped when a new purchase or placement is entered into the system and prioritize calling that debtor first and foremost. More focused dunning decisions always equal higher collection rates.
Post Date Banks make Huge Months Easy
A key component of Tuvoi’s versatile payment system is how post dates are treated. Virtually any payment arrangement the debtor wants to set up can be easily entered and is automatically calculated. Whether the consumer wants to pay on a specific date every week or every month or something unusual like the 3rd Friday of every month, or any other bi-monthly or virtually any other payment scenario is handled easily with very few keystrokes. Once those arrangements have been entered, Tuvoi keeps the postdate information for management and the individual collector front and center on the dashboard. Easily create collector post-date goals and track the progress of collectors and managers alike.
Keep Payments Coming
Powerful, easy to use event triggered messaging puts the ability to send reminders to collectors in the hands of management, support staff and even the posting department. If any check is not honored, the collector will get a message within seconds. Collectors and Collection Managers can send themselves reminders on accounts that will pop up at a specified date and time. Communication is made easy and functional with Tuvoi so that opportunities aren't missed.
Assess the Debtors Ability to Pay
With one click, collectors can view whatever credit information that you have obtained in a convenient tab. Being that no data in Tuvoi is ever removed, your collector can know not only what the credit bureau and score is today but what the credit bureaus and scores looked like in the past. This helps evaluate how a particular debtor is trending. Access to superior information will lead to more successful payment arrangements. Another great feature exists in the search which allows management to put the collectors in highly targeted queues based on specific credit bureau criteria and/or credit score. This targeting of accounts will result in a higher recovery rate and an improved pay rate.
Productive Collector Audits
Complete collector audits in a fraction of the time. Productive collector audits with more information and a better ability to pinpoint any problem with any collector or account. Every collection manager has access to wide-ranging summary information on both his or her entire group as well as each collector in it. At a glance he or she can tell which collectors have the most and least activities, who has the most and least collected and a bevy of other information on collector productivity. When talking to individual collectors about an account the manager can see the relevant notes, hear the actual calls made by the collector to the debtor and see a live audit trail all by simply bringing up the account. All of these things greatly improve collector yield while requiring fewer managers thus reducing the overall management costs.