Cloud
Solutions

Integrated Telephony which includes the following with 1 click –

call recordings stored within each account.

 complete dialer dial system

ability to monitor any call, whisper in the call so only the collector can hear or join the call

interoffice conference calling individually or with a specified group 

message center

switchboard of all users and the calls that they are on with account number of the debtor

The ability to warm of cold transfer an inbound call or send it right to voicemail.  

The ability to text any number.

The ability to run an automatic text campaign to any specified group of accounts.

​

Multiple accounts for same debtor are grouped and each account accessible with 1 click

Audit trail of all activity in real time

Settlement wizard

Random account dealer for evenly distributing new placements to collectors

Collector Groups

Collector Controls access which can allow or prohibit what each group of collectors sees or what accounts each collector group is granted access to.

Search engine which is completely customizable

Complete reporting including flexible commission which allows custom commissions on any account

Real time collector activities

Each user has a dashboard.  Collector dashboard shows all nsfs for that collector as well a his Realtime commission. Collection manager dashboard shows all reminders he has sent to his collectors as well as his groups nsfs.  Also the ability to jump to the same account that is on the screen of any collector.

The ability to prioritize  any group of accounts for the collection floor or specific collector groups.